Pylon
AI-powered B2B customer support platform
Pylon Labs, Inc. is an AI-native customer support platform designed for B2B companies. Founded in 2022 and based in San Francisco, the company focuses on unifying customer conversations across various channels, including Slack, Microsoft Teams, email, and Discord. Pylon's platform features an omnichannel inbox, AI agents for automation, knowledge management tools, and account intelligence, all aimed at enhancing collaboration and efficiency in complex B2B workflows.
With a commitment to security, Pylon complies with SOC 2 Type II, ISO 27001, HIPAA, and GDPR standards. The platform serves over 750 customers, primarily fast-growing SaaS and infrastructure startups, and has successfully transitioned many clients from traditional support tools. Notable users include Deel, Hightouch, and Temporal, showcasing Pylon's effectiveness in the customer support landscape.